Salesforce Agentforce Essentials — Level 1
Learn how Agentforce agents work, scope and ground them in your data, test and hand over to people, stay honest with customers, and understand the Einstein Trust Layer.
Enquire about this course
What you will learn
- Describe how Agentforce agents use data, reasoning and actions
- Scope an agent's job, instructions, actions and guardrails
- Test an agent and set up handover to a person
- Keep agent replies honest, accurate and identified as AI
- Explain what the Einstein Trust Layer does with your data