Zendesk AI Essentials — Level 1
Use Zendesk's AI agents and Copilot to help customers well: ground answers in approved knowledge, hand over to people at the right time, tell customers they're talking to AI, and protect their data.
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What you will learn
- Describe Zendesk's AI agents, Copilot and knowledge tools
- Explain why AI answers must be grounded in approved, current knowledge
- Plan when and how a conversation moves from AI to a person
- Keep AI answers honest, accurate and clearly identified as AI
- Test before launch and protect customer and learner information