AI Agents and Business Process Automation
Enable managers, IT and process improvement staff to identify suitable processes, design controlled AI agents and automations, and test, secure and govern them before and after go-live.
Upcoming course. LMS delivery and enrolment are not open. Release dates will be confirmed.
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Planned learning outcomes
- Explain how AI agents work, including models, tools, instructions, memory and orchestration, and how they differ from chatbots and rules-based automation
- Map a business process and identify tasks, decision points and exceptions suitable for automation
- Compare automation platform features, including connectors, APIs, triggers and approval steps
- Design retrieval-augmented, source-grounded responses from approved document repositories
- Specify an agent's instructions, permissions, tool access, memory, error handling and escalation
- Apply security and governance controls, including least privilege, prompt injection defences, audit logs and human approval
- Test, monitor and measure an automation, and present a controlled workflow with evidence