AI for Small Business
Help small business owners and staff choose sensible first uses of AI, select affordable tools, use AI in customer service, administration and marketing without creating legal or reputational problems, set simple rules that protect customers and the business, and measure whether AI is worth the money, ending with a practical adoption plan.
Upcoming course. LMS delivery and enrolment are not open. Release dates will be confirmed.
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Planned learning outcomes
- Identify and prioritise AI use cases that fit a small business's pain points, value and capability
- Compare affordable AI tools on fit, cost, data terms and lock-in, and run a short trial
- Use AI in customer service with clear handover to people and accurate information
- Use AI for administration tasks such as quotes, scheduling and correspondence with checks on accuracy
- Create marketing content with AI while meeting consumer law, spam and review rules
- Set simple AI rules for staff covering data, privacy, cyber security and checking outputs
- Estimate return on investment and prepare a 90-day AI adoption plan