Automating Business Operations
Enable practitioners to automate business operations reliably: mapping and measuring processes, choosing what to automate, designing workflows with sound triggers and data, building approvals that respect authority and segregation of duties, handling exceptions and failures, integrating systems securely, and monitoring performance so automation keeps delivering value.
Upcoming course. LMS delivery and enrolment are not open. Release dates will be confirmed.
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Planned learning outcomes
- Map a business process and measure its volume, cycle time, touch time and rework
- Assess which process steps are suitable for rules-based automation, AI-assisted steps or human work
- Design an automated workflow with clear triggers, conditions, actions and data handling
- Build approvals that reflect delegations of authority, segregation of duties, timeouts and audit trails
- Design exception handling with retries, error paths, idempotency and human exception queues
- Integrate systems securely using connectors, APIs and governed connections
- Monitor workflow performance with measures, ownership and change control, and present a working prototype